
Welcome to the RV Boss Rentals Help Center!
Here, you’ll find answers to commonly asked questions to make your rental experience as smooth and enjoyable as possible.
Whether you’re curious about booking, insurance, or our rental policies, we’ve got you covered.
FAQ
The minimum age is typically 21, but some companies like Jucy, Lucky, and Spaceships allow rentals for drivers aged 18 and above, often with a young driver surcharge. Certain providers also offer specific vehicles for renters aged 18 and older.
For southern states, the best period is from October to May, with December to March being the busiest. In northern areas such as Broome, Cairns, and Darwin, the dry season from June to September is most favorable.
No special license is required. A standard car driver’s license, valid, full, and unrestricted for at least 12 months, is sufficient. Probationary licenses are generally not accepted, though some companies may allow Australian Green Plate (P2) license holders (with age restrictions). You must present your license along with those of any additional drivers when picking up your vehicle.
If your license is not in English, you’ll need an International Driving Permit (IDP) or a certified translation alongside your original license. Without these documents, you won’t be able to rent the vehicle.
No, the booking must be made under the name of the person who will sign the rental agreement and collect the vehicle. Additionally, the credit card used for payment must belong to the main renter.
Rental branches are available nationwide, often near airports. Popular locations include:
– New South Wales: Sydney
– Northern Territory: Alice Springs, Darwin
– Queensland: Brisbane, Cairns, Gold Coast
– South Australia: Adelaide
– Tasmania: Hobart
– Victoria: Melbourne
– Western Australia: Perth, Broome
Options range from budget-friendly to luxury models, including 2-, 3-, 4-, and 6-berth campervans and motorhomes. Fully equipped 4WD campers are also available for hire.
Yes, rentals are charged per calendar day with a minimum rental period of five days. Exceptions may apply during peak times or special events like the Bathurst 1000 in Sydney or MotoGP on Phillip Island. One-way rentals often require a minimum of seven days, while relocation deals have specific day requirements.
Children aged 8 and older can travel in campervans with sufficient seatbelts. For children under 8, you’ll need a vehicle that accommodates child seats or boosters. Be sure to check the vehicle’s specifications before booking to ensure compatibility with child restraints.
While not mandatory, it’s highly recommended to book a powered campsite every second or third night to recharge the auxiliary batteries. Most appliances in the vehicle operate on a 12V battery or gas, but air conditioning, microwaves, and power outlets require a 240V connection.
To conserve battery life while freedom camping, keep the fridge closed as much as possible and set it to a lower temperature. Filling the fridge with items like water bottles can help maintain its efficiency. Parking in shaded areas can also reduce energy usage.
Remember to use powered campsites for overnight recharging and take advantage of dump stations for waste disposal—these can be located using the tablet provided in your campervan.
To cancel your reservation please submit your cancellation request to [email protected] or give us a call on 1300 302 540
Cancellation fees differ between each of our rental operators. You can view all operators terms and conditions at this page.
It is recommended all travellers consider purchasing a comprehensive travel insurance policy. Each provider has their own travel liability insurance which can be selected during making your booking.
No refunds are given for late pick ups or early return of vehicles.
After confirming your booking you will be directed to a payment page for the initial deposit. One month from the pickup (if applicable) you will be required to pay the full amount. Please note any additional insurance, or optional extras will be paid to the operator directly.
Please visit rvboss.com.au/rentals-terms-and-conditions/ for our full terms and conditions.
Contact us
If you don’t find the information you’re looking for, feel free to reach out to us directly through this contact form.
We’re here to help and ensure your adventure starts off on the right track!
Phone: 1300 302 540
Email: [email protected]
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